IT Technical Support Department

Missions and Functions

• Organize a contingency plan to respond to any eventuality that requires the suspension of normal system operations.

• Define, plan, and coordinate the management and implementation of technology infrastructure according to the needs of the organization.

• Participate, on behalf of the Ministry, in meetings, conferences, projects, plans, and programs related to the subject.

• Interact with municipal, provincial, national, and international organizations to establish secure mechanisms for the exchange of information in a safe and efficient manner.

• Coordinate actions related to the management of the various data networks owned by the ministry.

• Coordinate actions related to the management of the Data Centers owned by the ministry.

• Promote ongoing research and training in the development of new technologies in the field to evaluate their application within the Ministry.

• Advise the General Directorate of Informatics on matters related to new information technologies.

• Facilitate the process of evaluating, managing, and implementing new technologies that are useful for improving the functionality and versatility of the organization's missions and functions.